The business sector is now aware of the predictive dialer system, which is a key feature for call center software package. You may be curious to know about use of predictive dialing technology. Basically, a predictive dialer helps to perform multiple tasks at a single time, like collection of payments, confirmation of appointments, conducting surveys, and telemarketing.
Predictive dialer is based on automation technology and this allows multiple call center agents to get connected to the same contact center infrastructure. Predictive dialing allows solution so that agents do not mix up looking out for next prospect which is particularly a necessary for outbound call center.
Predictive dialing is a call center technology that deploy less agent with more outbound calls to be handled by a single agent. It is a smart technology that permits outbound phone number to be dialed in order to expect when an outbound call center agent is free to handle calls.
Predictive dialing is different from automatic phone dialing system for anticipating when a phone number should be dialed next so that call center agents have another call in queue for them to handle after they finish the previous call.
Features of a predictive dialer system
•Predictive dialing is cost-effective, full-featured and equipped with an automated dialing system.
•Call center agents have the option to choose up to 8 pacing methods and assign them by campaigns.
•This outbound call center technology has multiple modes like predictive, preview, dial now, and messaging modes managed by call center agents.
•Predictive dialing automatically begins or ends call based on time of day.
•It has ‘Do Not Call’ list that is applied to individual or multiple outbound campaigns for fulfillment of target process in specific manner.
•Predictive dialing helps in filtering uncompleted calls and remove them from agent queue so that call center agents can spend more time talking to live people.
•Speed of call transfer to call center agent or a procedure, such as leaving a recorded message is fastest and reliable.
•CTI Screen Pops help to push customer information to call center agents desktop to reduce call-handling time.
•Predictive dialing provides standard and custom reporting by agents and campaigns for use in call center management and compliance reporting.
•Outbound call center agents can schedule agents’ specific or general call backs or can handle appointment settings in a way that is more effective.
•It allows loading, filtering, as well as assigning of lists and campaigns in advance so that predictive dialing can begin automatically without the supervision of outbound call center agents.
•Predictive dialing has some additional features like conference calls.
•Predictive dialing provides complete solution providing add on facility with digital recording, speech analytics, payment processing, and serves as a complete customer communication platform.
Outbound call center wants to upgrade your business so that your customers keep coming back. Armed with the latest call center technology, you will be able to generate more business without making very serious efforts.