Telephone marketing is the most effective way to promote your business, because it can reach tens of millions of mobile phone users, they might be interested in your product or service. However, the establishment of a call center facilities, telephone and keep the team, the caller or agent is not cheap by any means. In this case, a predictive dialer can be proved to be an effective solution.
The predictive dialer is a computer software application that enables the use of the computer system, the telephone number allocated to help agent, in such an automatic manner, it can predict the probability of pick up the call of telephone users. Although this is an expensive solution, involving a huge one-time cost, and ultimately it can help you save a lot of operating costs, because it has the ability to reduce the amount of agent.
For starters, if you think, hosted predictive dialing service, service call center can help your company reach new heights and then you need to consider engaging in contact center solutions provider. Once you deploy a Web-based system, you only need a few remote caller, the system will automatically set you dial. In addition, it will also reduce the cost of your system's hardware (server and ISDN lines), because these types of dialer is located in a secure, remote data management center, 24 hours a day and 365 days a year. Only simple broadband Internet connection and computer system for you to do these Web-based predictive dialer connections.
One of the salient features of this hosted predictive dialing system is that it enables the agent virtual. That means that the agent may be part of the call center, even if they are not actually present at the facility. Hosted system, just like any other predictive dialing system can detect answering machines, busy tone, fax tones, there is no answer, only legitimate call agent. This makes dialing process more efficient and agents more efficiently. The system has a built-in virtual intelligence, evenly distributing calls to available agents. Hosted predictive dialer also played an important function to dial the phone number of the National Do Not Call Registry. This can effectively eliminate unnecessary complaints or legal action in the call center.
Bundled with rich functionality, predictive dialer and hosted predictive dialing, is the ideal solution for any call center, in order to promote their business to new heights.
Call center managers to get the best use of this technology should be trained, and training needs of the organization, to better take advantage of this wonderful technology, and to pay a lot of attention.